FAQ

Warm thin layers of clothing, waterproof jacket, good walking boots, sandals and a hat and/or headscarf to protect you from the sun and winds. Don't forget insect repellent, sun cream, lip-gloss and first aid kit (medicine for headache, cold, diarrhea, runny nose; bandages; any medicine prescribed for you); all your camera equipment and binoculars and perhaps some snacks to eat between meal times.

The official currency is the Tugrug (MNT=₮). Denominations come in 20,000₮, 10,000₮, 5,000₮, 1,000₮, 500₮, 100₮, 50₮, 20₮ and 10₮. The official exchange rate at this time (January 2019) is 2.6360₮ to 1 U.S dollar. Visitors are advised to carry credit cards - Visa, MasterCard, American Express and Union Pay - also traveler’s checks that can be accepted by most hotels and major stores and can be exchanged for cash of MNT. 

Mongolia is very beautiful all year around. The most convenient time to be in Mongolia is from the end of May to mid-September. During the summer season our nature has the most beautiful scenery, also you will have a great opportunity to visit local nomads and do some spectacularly interesting activities and visit most some World famous destinations and World Heritage sites.

According to the Mongolian rating system, 2- 5 star hotels are approved to receive foreign guests.

Our accommodation is carefully chosen, based on our research, our experience, and feedback from clients, to provide the best combination of high-quality accommodation, affordability, and convenient location.

We give clients the opportunity to stay in a wide range of accommodation, depending on the tour, from 3* to 5* hotels in Ulaanbaatar and best tourist Ger camps when on a countryside trip.

A ger camp is a travelers’ accommodation in Mongolia. A ger is a Mongolia’s traditional dwelling, made of collapsible round wooden structures, covered by felt layers. A ger has been used by nomads for centuries. It is regarded as the eco-friendliest structure and is well adapted to our continental climate. As it can be stable for strong wind, cool in the summer and warm inside when air temperature drops. These days, Gers are trendy accommodation for the people who are travelling throughout Mongolia’s countryside. You can stay in a ger equipped with modern furnishings while viewing picturesque scenery from your comfortable bed through the door.

Ger Camp is a kind of hotel that serves customers with Gers instead of hotel rooms and always located at the most attractive places. It’s most popular accommodation type for countryside trip in Mongolia that consists of 20-30 Gers (Mongolian traditional yurt), a restaurant and some entertainment facilities. Each Ger has 2 beds and furnished with a table, chairs and a wood-stove. Modern toilet and hot shower facilities is in a separate block. The restaurant mostly serves Western and Mongolian meals. Most visitors prefer to stay in Ger, which provide an authentic taste of Mongolian culture and adventure and will be their most enjoyable experience in Mongolia.

All your meals in Ulaanbaatar are at the best available restaurants in the city. Oriental, western and traditional Mongolian cuisine is available and the cost of all meals (excluding alcoholic beverages) is inclusive to your tour cost. During camping tours, we offer selection of salads, soups (such as noodle soup- ‘Lapsha’ and cream soup-‘Bantan’, vegetable cream soup) and main courses (i.e. Mongolian barbecue-‘Horhog’, khuushuur, buuz and steaks). If you have any special dietary requirements, please let us know prior to the trip. As we  can make special arrangements for you. 

We select restaurants based on our experiences, client satisfaction, location and cuisine. Normally we include three meals (breakfast, lunch & dinner) each day during the whole trip.

In Ulaanbaatar, you can expect a good variety of quality restaurants with international foods. Breakfasts usually are served in western style at the hotel where you stay.

We mostly use following restaurants for lunch & dinner in the city trip: “Modern Nomads”, “bd’s Mongolian Barbeque”, “City Nomads”, “Mirage” and hotel restaurants in Ulaanbaatar. Lunch & dinners are mostly served with Western food, and sometimes Mongolian food, or a combination of both.

Outside of the city, we generally eat breakfast and dinner in the best tourist Ger camp in the region and some days with longer trips, we take a packed lunch. Your packed lunch will be carried in appropriate containers to prevent spillage or spoiling. Ger camps serve both Mongolian and International foods, and there will usually be a choice of main dish.

Sure, we can always make the arrangement according to your requirements. So, if you have any special requirements on your food, please let us know so that we can inform the restaurants beforehand to meet your needs.

After consulting our booking terms and conditions, please fill in an online tour booking form and submit it to us. Upon receiving your tour booking, we will confirm the booking and reply with tour invoice. 

If your tour departs within 30 days full payment is required, otherwise a deposit 20% of total tour cost will confirm your booking. This amount is subject to change as it could possibly be higher, or lower depending on itinerary, trip category and duration. Your personal travel consultant will adjust the amount accordingly.Initial documents will be emailed to you within 48 hours of confirming your booking. Final & full payment must be made at least 30-45 days prior to your departure date.

We accept Visa and MasterCard as methods of payment.

For your deposit, we accept Visa or MasterCard. For your tour balance we accept only Bank transfer or cash.

In order to cancel your reservation, you are required to send us an email of reason for cancellation more than 2 weeks before the start date of tour. Chinggis tours are unable to accept cancellation requests within 14 days. Chinggis Tours not responsible for the bank transfer fee.

At Chinggis tours we believe that your safety and enjoyment are the most important things. Comprehensive travel insurance is essential, therefore, whenever you travel abroad. We recommend you that you should arrange own travel insurance. 

In 2017, roughly 18% of Mongolian 48,600 km road was paved and the rest is earth roads. Almost 35% of main tourist destinations roads are connected with paved roads. Most travel takes place on the earth-roads, which are gravel, dirt roads and sometimes muddy and bumpy.

On overland tours, we use comfortable, 4WD Korean, Russian, Japanese jeeps and vans. These vehicles are ideally suited on Mongolian countryside roads.

Our drivers are highly experienced; they know their way around the Mongolian countryside including many places which have no road sign and networked roads. They are true professionals.