FAQ

Warm thin layers of clothing, waterproof jacket, good walking boots, sandals and a hat and/or headscarf to protect you from the sun and winds. Don't forget insect repellent, sun cream, lip-gloss and first aid kit (medicine for headache, cold, diarrhea, runny nose; bandages; any medicine prescribed for you); all your camera equipment and binoculars and perhaps some snacks to eat between meal times.

The official currency is the Tugrug (MNT=₮). Denominations come in 20,000₮, 10,000₮, 5,000₮, 1,000₮, 500₮, 100₮, 50₮, 20₮ and 10₮. The official exchange rate at this time (January 2019) is 2.6360₮ to 1 U.S dollar. Visitors are advised to carry credit cards - Visa, MasterCard, American Express and Union Pay - also traveler’s checks that can be accepted by most hotels and major stores and can be exchanged for cash of MNT.

Mongolia is very beautiful all year around. The most convenient time to be in Mongolia is from the end of May to mid-September. During the summer season our nature has the most beautiful scenery, also you will have a great opportunity to visit local nomads and do some spectacularly interesting activities and visit most some World famous destinations and World Heritage sites.

According to the Mongolian rating system, 2- 5 star hotels are approved to receive foreign guests.

Our accommodation is carefully chosen, based on our research, our experience, and feedback from clients, to provide the best combination of high-quality accommodation, affordability, and convenient location.

We give clients the opportunity to stay in a wide range of accommodation, depending on the tour, from 3* to 5* hotels in Ulaanbaatar and best tourist Ger camps when on a countryside trip.

A ger camp is a travelers’ accommodation in Mongolia. A ger is a Mongolia’s traditional dwelling, made of collapsible round wooden structures, covered by felt layers. A ger has been used by nomads for centuries. It is regarded as the eco-friendliest structure and is well adapted to our continental climate. As it can be stable for strong wind, cool in the summer and warm inside when air temperature drops. These days, Gers are trendy accommodation for the people who are travelling throughout Mongolia’s countryside. You can stay in a ger equipped with modern furnishings while viewing picturesque scenery from your comfortable bed through the door.

Ger Camp is a kind of hotel that serves customers with Gers instead of hotel rooms and always located at the most attractive places. It’s most popular accommodation type for countryside trip in Mongolia that consists of 20-30 Gers (Mongolian traditional yurt), a restaurant and some entertainment facilities. Each Ger has 2 beds and furnished with a table, chairs and a wood-stove. Modern toilet and hot shower facilities is in a separate block. The restaurant mostly serves Western and Mongolian meals. Most visitors prefer to stay in Ger, which provide an authentic taste of Mongolian culture and adventure and will be their most enjoyable experience in Mongolia.

All your meals in Ulaanbaatar are at the best available restaurants in the city. Oriental, western and traditional Mongolian cuisine is available and the cost of all meals (excluding alcoholic beverages) is inclusive to your tour cost. During camping tours, we offer selection of salads, soups (such as noodle soup- ‘Lapsha’ and cream soup-‘Bantan’, vegetable cream soup) and main courses (i.e. Mongolian barbecue-‘Horhog’, khuushuur, buuz and steaks). If you have any special dietary requirements, please let us know prior to the trip. As we can make special arrangements for you.

We select restaurants based on our experiences, client satisfaction, location and cuisine. Normally we include three meals (breakfast, lunch & dinner) each day during the whole trip.

In Ulaanbaatar, you can expect a good variety of quality restaurants with international foods. Breakfasts usually are served in western style at the hotel where you stay.

We mostly use following restaurants for lunch & dinner in the city trip: “Modern Nomads”, “bd’s Mongolian Barbeque”, “City Nomads”, “Mirage” and hotel restaurants in Ulaanbaatar. Lunch & dinners are mostly served with Western food, and sometimes Mongolian food, or a combination of both.

Outside of the city, we generally eat breakfast and dinner in the best tourist Ger camp in the region and some days with longer trips, we take a packed lunch. Your packed lunch will be carried in appropriate containers to prevent spillage or spoiling. Ger camps serve both Mongolian and International foods, and there will usually be a choice of main dish.

Sure, we can always make the arrangement according to your requirements. So, if you have any special requirements on your food, please let us know so that we can inform the restaurants beforehand to meet your needs.

After consulting our booking terms and conditions, please fill in an online tour booking form and submit it to us. Upon receiving your tour booking, we will confirm the booking and reply with tour invoice.

If your tour departs within 30 days full payment is required, otherwise a deposit 20% of total tour cost will confirm your booking. This amount is subject to change as it could possibly be higher, or lower depending on itinerary, trip category and duration. Your personal travel consultant will adjust the amount accordingly. Initial documents will be emailed to you within 48 hours of confirming your booking. Final & full payment must be made at least 30-45 days prior to your departure date.

We accept Visa and MasterCard as methods of payment.

For your deposit, we accept Visa or MasterCard. For your tour balance we accept only Bank transfer or cash.

CHINGGIS TOURS  
The purchase of travel services offered by Chinggis Tours constitutes a contractual arrangement between the person making the booking and Chinggis Tours and represents acceptance of Chinggis Tours’ Terms and Conditions described here.  They form the basis on which bookings are accepted by Chinggis Tours and it is important that you read them carefully.
PLEASE NOTE
It is important to check carefully the written confirmation of your booking when you receive it, or if a booking is late that all the details are exactly as you requested. Our responsibility is to provide you with the service you have booked as described in the itinerary and as confirmed to you. In parties of two or more people, the person who makes the tour booking by signing our booking form or otherwise contracting with us accepts responsibility for making all payments to us for all members of the party. We will send all documents and other information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed. If you are aged under 18 /on the date of departure/ and your parents or guardians are not traveling with you, they must write to us with their consent.
PRICES
Once you have confirmed your booking the price of your tour is guaranteed and will not be subject to any surcharge.
SPECIAL REQUESTS
Payment of the price of your tour is due:
a/ If you decide to book your tour program, we require you to pay 100 percent more than 3.5-4 months prior to departure.b/ Payment can be made by bank wire transfer. Bank details will be given to you in advance with our invoice.
PAYMENTS
If you have any special request that does not form part of the tour as described in the itinerary /for example, dietary requirements or room location/ please let us know. We will always try to meet such requests, but cannot guarantee to do so. In no circumstances will such requests, be accepted by us to form part of our contractual obligations and we shall not be held responsible if they are not met.
CHANGES
If you want to change any of the details of your booking after we have sent you confirmation we will do our best to help. You must confirm any change in writing to us. /We recommend that letters are sent by e-mail/. If we are able to make the change there will be a charge. If you wish to make any changes whole on tour /e.g. upgrading your accommodation and staying alone in a Ger in the tourist camp/ all requests are subject to availability and any extra fees must be paid.
CANCELLATIONS
Cancellation will be calculated as set out below and will be notified to you by mail or e-mail within a week of cancellation. When the cancellation letter is received by us prior to departure charges as per person:
More than 8 weeks – 15 percent only
Less than 8 weeks – 30% of the tour fare
Less than 6 days – 100% of the tour fare
COMPLAINTS
If you have a complaint while you are on tour you must tell immediately your tour leader and guide, who will make every effort to resolve them. They will complete a report form with you giving details of your complaint and the actions taken to resolve it and you should keep a copy of this to keep. If after your tour, you will feel a complaint remains unresolved, you must tell Chinggis Tours about it in writing within 30 days. Complaints regarding any services not directly connected with Chinggis Tours should be raised with the relevant supplier.
LIABILITIES
We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your tour. If you suffer damage by our failure to perform or, our improper performance of our agreement with you for the provision of your tour we accept liability except in the following circumstances.
a/ If the failure or improper performances was due to the acts or omissions of the persons affected, or those of someone else not connected with the provision of your tour, and which were unforeseeable or unavoidable, or an event which either we or the supplier of the services in question could not have foreseen or avoided even with all the due care.
b/ If the failure or improper performances is your fault or the fault of any member of your party. We will not be liable for the failure of performance or improper performance of the services and any injury, damage, death, loss, accident or delay of the transport, caused by force majeure. This means things beyond our control such as civil unrest, riot, government restriction, industrial dispute excluding our own employees, Act of god /such as natural disaster/, fire, disease or adverse weather conditions.
Before the commencement of the tour, you must arrange your own insurance with an insurer, with protection for the full duration of the tour, to cover personal injury, medical costs, repatriation expenses, loss of baggage and the expenses associated with cancellation or curtailment of the tour. If you become ill during the tour, all hospital expenses, including a fee for seeing a doctor and repatriation costs, are your responsibility and we shall not be liable for any refund of the tour cost.

At Chinggis tours we believe that your safety and enjoyment are the most important things. Comprehensive travel insurance is essential, therefore, whenever you travel abroad. We recommend you that you should arrange own travel insurance.

In 2017, roughly 18% of Mongolian 48,600 km road was paved and the rest is earth roads. Almost 35% of main tourist destinations roads are connected with paved roads. Most travel takes place on the earth-roads, which are gravel, dirt roads and sometimes muddy and bumpy.

On overland tours, we use comfortable, 4WD Korean, Russian, Japanese jeeps and vans. These vehicles are ideally suited on Mongolian countryside roads.

Our drivers are highly experienced; they know their way around the Mongolian countryside including many places which have no road sign and networked roads. They are true professionals.